PATIENT RESOURCES

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INSURANCE & PAYMENT

Professional Physical Therapy Associates is an in-network preferred provider for most PPO (private) insurance plans and Medicare. We are preferred providers for nearly all PPO, POS and EPO insurances in California, meaning that we can offer lower rates than other clinics in the area. Also, as a service to our patients, we verify benefits with your individual policy so that each patient is informed of coverage details before treatment. 

Have a question about coverage or cash payment?

Call our office at (562) 945-1587.

NEW PATIENT FORM

New patients can save time before coming in for your evaluation. Download PPT's New Patient Form, print it and fill it out before arriving.

 

If you have any questions about the information on the forms, we're available to help. Call us at (562) 945-1587.

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FIRST TIME PATIENT?

Before Your Visit

  • To save time, fill out PPT's New Patient Form. This is also available at the office.

  • Make a list of questions and concerns you would like to discuss with your therapist. 

  • List any symptoms you are experiencing. 

  • Bring in writing, past medical history, previous treatments, current medications, and other important information. 

  • Please call our office to verify your insurance benefits. 

  • Bring your insurance card and a photo ID. 

  • Arrive 15 minutes early for your first appointment. 

What to Expect on Your First Visit 

  • You will register with our office staff who will help you navigate the insurance process and treatment program. 

  • You will meet with your physical therapist for the initial evaluation. 

  • During the evaluation your therapist will ask questions about your medical history, current pain, or injury. Your physical therapist will also answer any questions you may have about therapy and your condition.

  • Your therapist will recommend and prepare a course of treatments to ensure the quickest recovery and the best results. 

GOOD FAITH ESTIMATE

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost.

 

Under the law, health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical items services.

  •  You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. 

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture or your Good Faith Estimate. 

For questions or more information about your right to a Good Faith Estimate, visit http://www.cms.gov/nosurprises.

COVID-19 OPERATIONS

We hope this finds you all healthy and doing well. Physical therapy is considered an essential business, so PPT Physical Therapy has remained open. During this time, we have put some new protocols in place to ensure your safety as well as the safety of our staff. All new protocols are being guided by the Centers for Disease Control (CDC), the American Physical Therapy Association (APTA) and our local, state and national government officials. 

If you have questions about our new protocols, please call our front office at: (562) 945-1587.

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VISIT US

Professional Physical Therapy Associates

15141 Whittier Blvd, #100

Whittier, CA 90603, USA

HOURS

Monday-Friday
8:00 a.m. – 6:00 p.m.